How can we help?

About 10 minutes. Sign in with Google, add your business details, connect a channel, add products or services, test the assistant and press Go live. You can stop at any step and continue later from Home.

No. Facebook pages connect with one click, products upload from a spreadsheet, and the website chat is a single line you paste into your site.

Yes. Use “Add business” in the business switcher (top-left). One login can own up to 5 businesses, each with its own inbox, products and settings.

inbox-pilot installs from your browser: open it on your phone and choose “Add to Home Screen” (or “Install app” on desktop). You get push-style alerts for new chats.

Yes. It opens your inbox-pilot inbox in Chrome’s side panel next to Meta Business Suite, shows a badge with waiting chats and sends desktop notifications.

Open holds active chats, Later is for chats you want to come back to, and Done is for finished ones. A Done chat moves back to Open automatically when the customer writes again.

Customers who are waiting for a person are listed first, ordered by how long they have been waiting, with a badge and an optional sound alert.

When the customer asks for a person, complains or is angry, asks for a discount or refund, asks something beyond its knowledge, or is ready to buy and needs help. The reason is shown on the chat and in Notifications.

Click “Take over” and pick 30 minutes, 1 hour, 6 hours or permanently — or just send “.” in the chat. The AI stays quiet until the time ends or you hand it back.

It summarizes the conversation, answers questions about the customer, drafts a reply for you and shows their orders, leads and bookings across all channels.

Yes. Photos are matched to your products by code, exact image or appearance. Voice notes are transcribed and answered. Both use a little more AI credit than text.

Pending → On hold → Approved → Processing (optional) → Ready to ship → In transit → Delivered (payment due / collected). Problem orders can be Flagged (pending return, returned, damaged) or Cancelled with a reason.

Yes, with a reason such as customer unreachable, advance payment pending, pre-order, no stock, customer asked to wait or verify address. Held orders are hidden from the customer’s status updates.

Steadfast, Pathao, RedX and eCourier. Add your courier keys in Settings → Couriers and send parcels in one click. Tracking updates move orders forward automatically.

You set two flat-rate zones (for example Inside Dhaka and Outside Dhaka). The AI picks the zone from the customer’s address; your team can always change it on the order.

Yes. Print invoices with QR codes in bulk, then use Scan mode to update many orders at once by scanning or typing order numbers.

Stock tracking is optional per product. Customers only see “available” or “not available” — never the exact number. Stock goes down when a parcel goes to the courier and back up when a good return arrives.

Upload a CSV or Excel file (code, name, description, price, image URL), connect WooCommerce, or add products one by one with photos from your phone.

Choose “Add new and update existing” to keep everything else, or “Replace my whole list” to hide products that are not in the new file.

No. The AI only quotes your prices and mentions Special offers you create. Discount requests go to your team.

Time-limited deals on a product. The AI mentions running offers when it first recommends that product.

Automatically when a customer asks about a product or price, shares a phone number or shows buying intent. One open lead per customer — new details are added to it until it is Won or Lost.

New, Contacted, Interested, Negotiating, Won and Lost. Use the Today view for follow-ups due today and “To chase” for interested customers who haven’t ordered.

The AI rates each chat cold, warm or hot. Warm and hot chats that go quiet get one friendly reminder inside Meta’s 24-hour window. Chats with a person or a finished order are skipped.

Customers who messaged in the last 23 hours, excluding chats handled by a person and people who recently got a broadcast. You must send a test before sending to everyone.

The AI collects the service, preferred time, name, phone and your custom questions, then creates a pending booking. Confirm, propose another time or decline with one tap — the customer is told automatically.

Turn on auto-confirm in booking settings and the AI confirms free slots instantly.

Yes. The AI shares your bKash/Nagad number and amount, the customer replies with the transaction ID, and you tap “Payment received”.

Confirmed bookings get reminders before the appointment (by default 1 day and 1 hour before).

In the Agent desk set the tone, emoji use, language and your own instructions. Changes are saved as a draft — test them in the playground, then Publish. Undo restores the previous version.

Bangla, English, or both (the AI follows the customer’s first message). Romanized Bangla like “ki ki ache?” is understood and answered in Bangla.

Plain text, Markdown or CSV: policies, FAQs, syllabus, fees, size charts. Paste text directly or add question-and-answer pairs.

Invent prices or discounts, reveal stock numbers, make promises outside your policy, or be rude.

Yes, every feature is free. AI usage is paid either to your own AI provider (bring your own key) or with our pay-as-you-go credits.

It depends on the model and message length — usually a fraction of a cent. Photos and voice notes cost a little more. Every charge appears in your credit ledger.

Billing & credits → choose a package. Pay by card, or by bKash, Nagad or bank transfer and submit the transaction ID — credits are added after verification.

You get an email when the balance gets low. At zero the AI pauses on all channels, chats stay in your inbox for your team, and the AI resumes automatically after you recharge.

Team → Invite teammate. They sign in or create an account with the email you invited. Choose Manager (full access) or Team member (only the areas you tick) and which pages they can see.

Page tokens and AI keys are encrypted, we don’t use tracking cookies, and we never sell your data. You can export your data or delete your business at any time.

Settings → Data & privacy → Delete this business, or use the data deletion page. Everything is permanently removed within 7 days.