InboxPilot
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Terms of service

Last updated 18 October 2026

By using inbox-pilot you agree to these terms. If you use it on behalf of a business, you confirm you are allowed to accept them for that business.

The service

inbox-pilot lets you connect messaging channels and use AI to reply to customers, take orders, manage leads and bookings. The app is free to use. AI usage is paid either to your own AI provider (when you add your own API key) or with prepaid inbox-pilot credits.

Your responsibilities

  • Keep your product prices, policies and business information accurate — the AI relies on them.
  • Follow Meta’s Platform Terms and messaging policies, including the 24-hour messaging window and approved message templates.
  • Follow WhatsApp’s Business and Commerce policies. Misuse can lead to your number being restricted by WhatsApp.
  • Don’t use the service for spam, illegal products, harassment or misleading customers.
  • Keep your account and team access secure.

AI replies

AI can make mistakes. The assistant is designed not to invent prices, discounts or commitments, and to hand difficult conversations to your team, but you remain responsible for the orders you accept and the promises made to your customers. Review the assistant regularly and use the takeover tools when needed.

Credits & payments

  • Credits are prepaid, are used as the AI works, and do not expire while your account is active.
  • Manual payments (bKash, Nagad, bank transfer) are added after verification.
  • When credits run out the AI pauses automatically; your inbox keeps working.
  • Unused credits are refundable within 14 days of purchase if no credits from that purchase were used.

Availability

We work hard to keep the service running but can’t guarantee it will be uninterrupted. Third-party platforms (Meta, AI providers, couriers) may change or limit their services.

Ending your account

You can stop using inbox-pilot and delete your business at any time. We may suspend accounts that break these terms or the policies of connected platforms.

Liability

To the extent permitted by law, inbox-pilot is provided “as is” and our total liability is limited to the amount you paid us in the 3 months before the claim.

Contact

Questions? Email [email protected].